Reservation Confirmation Notice 
After completing your booking, please contact customer service actively to confirm vehicle availability. 
 Reservations are not confirmed instantly. We need to verify vehicle availability. Confirmation takes about 3–6 hours during business hours. 
Popular dates and time slots may be fully booked in advance. Thank you for your understanding. 

[Required Information for Booking ]
Please provide all details below when reserving:
Departure location (Hotel name & address; if airport, please fill in flight number)
Destination (Hotel name & address; if airport, please fill in flight number)
Departure time & end time
Detailed itinerary
Number of travelers

[Service Introduction]

1. Rental hours: 10 hours for round trips within Sapporo; 8 hours for itineraries starting or ending outside Sapporo.
2. Driver language: Chinese / Japanese / English available. Chinese-speaking drivers will be arranged by default; specific language requests cannot be guaranteed.
3. Departure arrangement: The driver will arrive at the designated spot ahead of schedule. If you are delayed due to personal reasons, the rental timer will still start at the original scheduled time. Please plan your itinerary accordingly.
4. Meeting & drop-off point: Normally at the entrance of hotels or vacation rentals in central Sapporo. Other locations are available on request. Extra fees may apply for pick-up/drop-off outside central Sapporo, payable directly to the driver in cash on the day.
5. Business hours: 08:00–20:00
6. Drivers only provide transfer service and will not accompany guests into scenic spots.
7. If the reserved vehicle is unavailable due to force majeure such as accidents, breakdowns or regular maintenance, we will arrange an equivalent or upgraded vehicle with no downgrade and no delay to your itinerary.
8. Overtime fees will be charged accordingly for delays caused by traffic congestion, road conditions or traffic regulations.

[Booking Reminders]

1. Please fill in your LINE ID or WhatsApp when placing an order, and enable friend-add permission for instant contact with local staff in Japan.
2. If you have large or numerous luggage, please choose a suitable vehicle in advance. Any extra fees arising from improper vehicle selection shall be borne by the guest.
3.  Accommodation subsidy for the driver is required if you stay overnight outside Sapporo. 
4. Full refund is available for unavoidable cancellations due to flight changes or official severe weather travel bans, with valid supporting documents provided via customer service.
5. Child safety seats and booster seats must be requested in advance via customer service. No on-site last-minute arrangements are available.
6. One day prior to your trip, customer service will send driver and vehicle details via email or messaging app. The driver will wait at the designated pick-up point on time.

[Vehicle Rules & Regulations]

1. Please avoid eating in the vehicle. If necessary, do not eat crumbly food, and please take all trash with you. Any interior cleaning fees caused by dirtiness shall be paid by the guest.
2. Motion sickness guests please prepare medication and vomit bags by yourself. You will be responsible for any cleaning fees if the vehicle is soiled.
3. Do not operate vehicle electric doors or other equipment without permission. Please ask the driver for guidance to avoid damage.
4. Please comply with Japanese traffic rules. Follow the driver’s arrangement for boarding/alighting in no-parking zones.
5. Please keep your valuables and fragile items safe. We take no responsibility for loss or damage.
6. No changes to pick-up location or time are allowed after booking. Modifications require canceling and rebooking within the free cancellation period.
7. Pets are not permitted in the vehicle.

[Vehicle Specification & Out-of-Town Surcharge]

• 7-seater: Max. 6 passengers, fits 3 pieces of 26-inch luggage. Overtime fee: JPY 5,000 / hour
• 10-seater: Max. 9 passengers, fits 8 pieces of 26-inch luggage. Overtime fee: JPY 8,000 / hour
  Note: The package price is based on round trips within central Sapporo. Extra out-of-town fees apply for itineraries starting or ending outside Sapporo, quoted separately by customer service and payable on the day.
  All listed prices are off-peak rates. Additional charges apply for peak and super peak seasons, subject to official quotation.
  Extra fees apply for any departure or destination within the Asahikawa area. Please consult customer service for exact rates.